Returns

If you are not satisfied with your purchase, you can request a return within 30 days of purchase.

If you wish to return an item, it must be unused, in its original packaging, and in the same condition as when you received it. You will also need proof of purchase or receipt. 

To start a return, you can contact us at Customerservice@tumacosmetics.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Customerservice@tumascosmetices.com

Damages and issues
Please inspect your order upon receipt. If the item is defective, damaged or if you receive the wrong item, please contact us immediately so that we can remedy the issue. 

Exceptions / Non-returnable items 
Certain types of items cannot be returned (such as special orders and bulk orders). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, gift cards, or purchases made with redeemable points.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 5 to 7 business days for your bank or credit card company to process and post the refund to your method of payment.

If you are not satisfied with your purchase, you can request a return within 30 days of purchasing it. 

If you wish to return an item, it must be unused, in its original packaging, and in the same condition as when you received it. You will also need proof of purchase or receipt. 

To start a return, you can contact us at Customerservice@tumacosmetics.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Customerservice@tumascosmetices.com